Refund Policy — GetVisible.store

1. General Refund Terms

The GetVisible Sprint by MK-Way is a highly customized, manual technical optimization and engineering engagement (consisting of Shopify theme schema architecture rebuilds, custom product data optimizations, AI-Native eCommerce LLM ranking work, and manual citation submissions). Because of the bespoke, labor-intensive nature of the work, we do not offer cash refunds once the Sprint has commenced.

All sales are final upon contract execution and the start of technical work on the Client's Shopify store. Instead of traditional refunds, we stand behind the efficacy of our work with the 90-Day Offer outlined below.

2. Free Audit Policy

The manual AI Visibility Diagnostic Report and Brand Codex guidelines provided to qualifying B2B applicants prior to purchase are delivered 100% free of charge. No payment details are collected to request or receive this audit, and there is no obligation to purchase our paid services after receiving it.

3. The 90-Day Offer

Under the 90-Day Offer, the Client may choose one (1) AI-Native eCommerce LLM as the target platform for the Sprint — from a list including ChatGPT, Google AI Mode, Perplexity, Microsoft Copilot, and others. MK-Way commits to ranking the Client's top 5 products on the Client's chosen platform in search queries relevant to the Client's niche within 90 days of the completion of the GetVisible Sprint.

If we fail to meet this ranking benchmark within 90 days on the chosen platform, we do not issue cash refunds. Instead, we will keep working for the Client entirely for free — performing additional schema adjustments, content edits, structured data revisions, and citation submissions — until the Client's top 5 products are ranked and verified in live AI search queries on that platform. There is no expiration date or additional retainer charge for this continued support; we remain committed until the results are delivered.

Ranking across multiple AI-Native eCommerce LLMs is a service expansion and not part of the 90-Day Offer commitment. As a byproduct of our work, Client's products may begin appearing in additional AI engines beyond the chosen platform; this is expected but not guaranteed.

4. Conditions & Exclusions

The 90-Day Offer is strictly conditioned on the Client maintaining the following standards during the 90-day post-completion evaluation window:

Schema Retention: The Client must keep our deployed structured data and schema modifications active on the live Shopify site. If the Client overwrites, deletes, or deactivates the schema architecture we built, the offer is void.
Collaborator Access: The Client must maintain MK-Way's collaborator access to the Shopify store so that we can conduct verification testing and deploy updates if needed.
Content Integrity: The Client must not delete or substantially alter the AI-optimized product data, handles, or descriptions deployed during the Sprint without consulting our team first.
Active Operations: The Client's Shopify store must remain active, online, and open for customer orders during the entire 90-day window.
Platform Choice Lock-In: Once the Client has selected the target AI-Native eCommerce LLM for the Sprint, that choice is locked in for the duration of the 90-Day Offer. Switching target platforms mid-engagement constitutes a new Sprint and is not covered by the original Offer.

5. Contact Us

If you have any questions about the 90-Day Offer or wish to request support under these terms, please contact us:

MK-Way — Client Operations Department
Email: [email protected]
Website: mk-way.com